When product defects occur, the errors must be identified and affected items must be prevented from leaving the company. If defective items have already been shipped, you must trace who received them and, if you need to, recall the items.
The first task of defects management is to investigate where the defective items came from and where they were used. This investigation is based on historic data and is made easier by searching through item tracking entries using the Item Tracing window.
The second task of defects management is to determine whether the traced items are planned for in open documents, such as non-posted sales orders or consumption journals. This work is performed in the Navigate window. You can use the Navigate feature to search all kinds of database records.